OEM&ODM（FAQ）

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One-stop wholesale

FEATURED PRODUCTS

One-stop wholesale

FEATURED PRODUCTS

Before You Order: What You Need to Know

We offer flexible MOQ options designed for brands at every stage. Whether you’re launching your first product or scaling an existing line, our team will evaluate your formula requirements and business goals to recommend the most suitable production run. We understand that market testing is critical — contact us to discuss a solution that fits your timeline and budget.

Both options are available. Our formula library contains 200+ ready-to-produce recipes across 5 core categories — Probiotics, Skin & Coat, Joint Care, Multivitamins, and Urinary Health — so you can launch quickly with a proven formula. If you have a unique concept or specific ingredient requirements, our R&D team (backed by our partnership with a national veterinary drug research institution) will develop a custom formula tailored to your brand vision. Simply tell us what you need, and we’ll match or build the right solution.

We offer a true end-to-end service. From label design and packaging selection (with transparent per-unit pricing on all packaging options) to FDA/regulatory compliance guidance and global export logistics — everything is managed under one roof. You focus on building your brand; we handle the rest. Our one-stop model means fewer vendors, fewer headaches, and faster time-to-market.

Timelines vary by service type. As a general reference:

  • Ready-to-produce formula + standard packaging: typically 4–6 weeks
  • Custom formula development: typically 8–12 weeks (includes R&D, sample approval, and production)
  • Full brand development (new formula + custom packaging design): typically 12–16 weeks

We’ll provide a precise timeline once we understand your specific requirements. Submit your formula inquiry today and receive a detailed project plan within 24 hours.

Quality and compliance are at the core of everything we produce. Our manufacturing facility operates under GMP-certified standards, and our formulas are developed in partnership with a national veterinary pharmaceutical research institution. For the US market, we provide full support for NASC (National Animal Supplement Council) compliance and product labeling requirements. For EU and other markets, our team will guide you through the applicable regulatory framework for your specific product category. All products are batch-tested before shipment, with Certificates of Analysis (COA) provided as standard.

AFTER SALE SUPPORT

Your approved sample and product specification sheet serve as the binding quality benchmark for every production run. If delivered products deviate from agreed specifications in formula, weight, appearance, or packaging, we will investigate immediately. Depending on the findings, we will arrange a replacement production run or issue a credit — at no additional cost to you. All claims must be submitted within [45days] of delivery, accompanied by photo/video documentation and batch number.

Yes. Every production batch ships with a full documentation package as standard, which includes:

  • Certificate of Analysis (COA) — batch test results against specification
  • Certificate of Conformance (COC) — declaration that the batch meets agreed standards

Documents are provided in English. If your target market requires additional certifications or translated documentation, please notify us at the inquiry stage so we can plan accordingly.

Absolutely. Once your formula and packaging specifications are finalized and approved, they are stored in your private brand file and can be reordered at any time. Your formula is treated as confidential proprietary information — we do not share, sell, or produce it for any third party. We are happy to sign a Non-Disclosure Agreement (NDA) and/or an Exclusivity Agreement prior to production. Please request these documents during the inquiry process.

We work with established freight partners experienced in cross-border pet supplement shipments and prepare all export documentation accurately to minimize customs delays. In the event of customs holds caused by documentation issues on our end, we will assist in resolving them at no charge. For damage in transit, we recommend all clients insure shipments — our logistics team can advise on appropriate coverage at booking. Claims for transit damage should be filed with the carrier and documented upon receipt; we will provide supporting documentation to assist your claim.

Every client is assigned a dedicated account manager who oversees your order from production scheduling through to final delivery. Your account manager is your single point of contact for production updates, document requests, and any post-shipment questions. We aim to respond to all inquiries within [2 business hours] during business days [Mon–Sat, 09:00–18:00 CST]. For urgent matters, [WhatsApp：+61 424 731 139/ WeChat：767549251 / zhuyongfei@vetopaw.com].

FAQ — OEM

Getting started is simple. Submit our online inquiry form and tell us:

  • Product goal: What health benefit do you want your product to address? (e.g., joint mobility, digestive health)
  • Target animal: Dog, cat, or both
  • Preferred format: Soft chews, tablets, liquid, powder — or let us recommend based on your market
  • Packaging preference: Choose from our standard packaging options (with transparent per-unit pricing) or request fully custom packaging
  • Business stage: Are you launching a new brand, expanding an existing line, or testing a new market?

You don’t need to know everything upfront — our team will guide you through the details after your initial submission. We respond to all inquiries within 24 hours.

Before any mass production run, we follow a structured sample approval process to ensure the final product matches your expectations:

  1. Formula confirmation — We share the selected or custom formula specification sheet for your review and sign-off
  2. Packaging proof — Design mockups and packaging samples are submitted for your approval
  3. Product sample — A pre-production sample batch is produced and shipped to you for sensory and quality review
  4. Written approval — Mass production begins only after you provide written confirmation that the sample meets your requirements

Sample & design policy:

  • Formula samples: Available free of charge from our existing formula library
  • Label design: A basic label design is provided free of charge to help you visualize your branded product
  • Custom packaging & exclusive label printing: If you require specific packaging materials or brand-exclusive label printing, these costs are billed separately at transparent rates — your account manager will walk you through the options and pricing in detail

Sample lead times vary by formula complexity. Contact us to get started — we respond within 24 hours.

Yes, on all three counts:

  • Your formula: If you have a proprietary formula or specific ingredient list, share it with us and we will evaluate feasibility, source the ingredients, and produce to your specification
  • Your ingredients: If you require specific branded or certified ingredients (e.g., a particular probiotic strain, branded Omega-3 source), we will work with your preferred suppliers where possible
  • Your branding: Submit your logo, brand colors, and packaging guidelines — our design team will produce packaging artwork that aligns with your visual identity

An NDA is available to sign before you share any proprietary information.

Formula and packaging revisions are a normal part of the development process. During the sample stage, you may request adjustments to flavor, texture, ingredient ratios, or packaging design. We allow up to [3 rounds] of revisions within the agreed development scope at no additional charge. Revisions that require sourcing new ingredients or significant reformulation may incur additional development costs, which will be communicated to you transparently before proceeding. Our goal is to get the product right before mass production begins — not after.

Quality control is built into every stage of production, not just the final check:

StageQC Activity
Raw materials intakeIncoming ingredient testing against specification
In-processWeight, appearance, and consistency checks at defined intervals
Finished productFull batch testing — active ingredient levels, microbial limits, moisture
Pre-shipmentPackaging integrity check and final COA issued

You will receive the batch COA before shipment is released. If any batch fails to meet the agreed specification, it is held and remediated — it does not ship. You may also arrange [third-party testing / factory audit] at your own cost if required by your market or retail partners.

Have any Question?Welcome to contact us, we will reply you as soon as possible!

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